Watch Out for False Claims

Solar providers are generally honest and fair. However, social media platforms are notorious for the spread of misinformation, deceptive advertisements and false claims. You need to watch out. Do not do business with a salesperson who makes one of these false claims. 

False Claim: You can get free solar energy at no cost to you. 

The Truth: Solar energy is very rarely free. An honest company will be upfront about all the costs you will pay over time. 

*Exception: a few government-funded solar programs offer free or low-cost solar to low-income households. Check out or blog post on government-approved organizations that run these programs, here.

False Claim: You will never pay an electricity bill ever again after a solar system is installed. 

The truth: After going solar, you will typically pay a small “grid access fee” every month, even if you are producing more than you’re consuming. You may also receive a larger electricity bill at the end of the 12-month cycle (aka “true up bill”). See our post on electricity bill savings, here. 

Customers who take out a solar loan or enter into a 3rd party ownership contract (lease agreement or power purchase agreement) will also receive a monthly bill from a loan company or solar provider.  If you use Property Assessed Clean Energy (PACE) financing, you will also make a payment once or twice a year with your property taxes or monthly with your mortgage payment. 

False Claim: Time is running out and you must quickly sign an electronic tablet to get solar. 

The truth: Creating a sense of urgency is a common sales tactic and rarely has merit. An honest salesperson would never rush you to sign anything without giving you time to review what you are signing.
California law requires that a salesperson show you the contract terms before you sign. 

If you think you have been a victim of solar fraud, you may file a complaint against a contractor or home improvement salesperson to the Contractors State License Board (CSLB) at 800-321-CSLB (2752) or www.cslb.ca.gov/consumers

To file a complaint against a financing company, visit www.dfpi.ca.gov/file-a-complaint.

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